Returns Policy: Provided goods are returned as sold within 30 days, you can get a refund of your money.
Refund procedure : please email services@cooldiamonds.com.
Resizes are charged at £85 per ring for UK delivery or collections.
Our promise to you : we will deal with any complaints in a fair, confidential, effective way that is available online and easy to use, should you have any complaints please contact us on services@cooldiamonds.com calls may be recorded for security purposes.
Cool Diamonds do not accept any ‘roll over‘ contracts from suppliers unless with a contract accepting the ‘roll over‘ signed by an authorized signature from Cool Diamonds.
Your credit card details are only kept at Square - a secure online payment company using encrypted information on a secure server. Square will send us automatic clearance.
Privacy
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing services@cooldiamonds.com. If you find any inaccuracies we will delete or correct them promptly.