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Cool Diamonds is operated by AD Treasure Ltd.

•    A.D. Treasure is solely responsible for the management and operation of Cool Diamonds, including but not limited to:

a. Providing services or goods to customers.

b. Handling customer complaints, disputes, and refunds.

c. Ensuring compliance with all applicable laws, regulations, and industry standards.

d. Maintaining and protecting the quality, safety, and reliability of services or products offered.

A.D. Treasure is responsible for all customer interactions and transactions. This includes ensuring accurate pricing, clear communication, and addressing customer feedback or grievances.

    •    By making a purchase from Cool Diamonds you agree that all liabilities, costs, claims, and damages arising from or related to your purchase shall be solely borne by AD Treasure Ltd.

Returns Policy: Provided goods purchased online are returned as sold within 14 days, you can get a refund of your money.

Refund procedure : please email services@cooldiamonds.com.

Resizes are charged at £125 per ring for UK delivery or collections.

Our promise to you : we will deal with any complaints in a fair, confidential, effective way that is available online and easy to use, should you have any complaints please contact us on services@cooldiamonds.com calls may be recorded for security purposes.

Cool Diamonds do not accept any ‘roll over‘ contracts from suppliers unless with a contract accepting the ‘roll over‘ signed by an authorized signature from Cool Diamonds.

Your credit card details are only kept at Square - a secure online payment company using encrypted information on a secure server. Square will send us automatic clearance.

Privacy

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

The type of information we will collect about you includes: your name address phone number email address credit/debit card details We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing services@cooldiamonds.com. If you find any inaccuracies we will delete or correct them promptly.

 

© 2025 Cool Diamonds operated by AD Treasure

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